Transition Consultancy Services

Transition Consultancy Services

Creation of IT Managed Service Tenders, For End Users

• • Initial period of service analysis to be tendered, inclusions, budgets and outcomes

  • Draft tender documentation creation, working closely with management staff to ensure the right service outcomes are achieved

  • Creation of KPI's, SLA's, OLA's, Service Credit mechanisms etc relative to the service requirements

  • Ideas and improvements for service cost reductions

  • Incorporation, advice and management of TUPE implications and constraints

  • Creation of transition plans to ensure the supplier meets the timescales required

  • Assisting with the evaluation of tender responses

  • Creation of practical contractual Statement of Works (SOW's) to be used in conjunction with a legal agreement

  • Assisting and working with new suppliers and internal legal teams to create realistic and functional legal service contracts

Bidding IT Managed Service Tenders, For Managed Service Suppliers

• • Initial period of company operational capabilities, support software availability and service analysis tendered completed quickly

  • Assistance and guidance & creation of your company service delivery offering

  • Tender response documentation creation, working closely with sales & operational management staff to ensure a realistic, profitable and professional service is promoted, working entirely within you team or independently

  • Ideas and improvements for service cost reductions to be included & suggested in tender response documentation - We will help you "think outside the box"

  • Incorporation and understanding of TUPE implications and constraints in any response

  • Create and propose realistic transition plans to provide credibility & realistic timescales to the client

  • Assistance with sales presentations & client contractual negotiations

  • Assistance creating SLA's, OLA's, service credits, processes and Statement Of Works packages for any new service

With many years experience in IT managed service sales & delivery, dealing with multi million pound managed services within blue chip clients, we are ideally placed to help you ramp up the skills required within your bid team to provide a credible, professional and competitive tender response.

Managing Service Transitions, For End Users & Service Providers

• • Mange the entire transition process on behalf of an end user or a managed service provider

  • Create realistic and detailed Service Transition Plans for managed services transferring between suppliers

  • Factor in, manage and support TUPE requirements, manage and co-ordinate with appropriate HR departments.

  • Introduce & deliver four staged transition process Evaluate, Plan, "Go Live" & Transform

  • Evaluate, transition and introduce new service processes and procedures

  • Create and agree realistic and achievable Statement Of Works (SOW's) for the new managed service

  • Plan, suggest and include immediate and continual service improvements

With many years experience transitioning multi million pound IT services, Transformation Support Services will be able to completely manage the process of transitioning an IT service whatever the delivery function may be.